Privacy Policy

CAHOU GmbH (hereinafter “we”, “us” or “our”) is committed to protecting your privacy and your data. In this privacy policy (hereinafter “Policy”), we transparently explain how we collect, use, store, and delete personal and anonymized data in connection with the use of our CAHOU website, mobile application, and other offered software (collectively referred to as the “Service”). This Policy particularly complies with the General Data Protection Regulation (GDPR) of the European Union as well as the requirements of the Google Play policies.

1. Types of Data Collected

Personal Data: We collect personal information such as name, email address, and, where applicable, health data (e.g., weight, body measurements, training history) when you use our service.

Anonymous Data: We collect information such as browser type, operating system, IP address, and device identifiers that do not directly identify you.

2. Data Collection

We actively collect data when you register, contact us, or use features of our app.

In addition, we automatically collect data about your device and usage patterns (e.g., app crashes, session duration).

Health data is collected only if you voluntarily enter it to use features like training analysis.

3. Use of Your Data

We use your data:

  • To provide and improve our service,
  • To communicate with you (e.g., support inquiries),
  • To personalize offers and content,
  • To fulfill legal obligations.

Health data is used exclusively to provide personalized features within the app and is not shared with third parties.

4. Sharing Your Data

We do not share personal data with third parties unless required by law or necessary for contract fulfillment.

Anonymous aggregated data may be used for analyzing and improving our service.

5. Data Retention

Personal data is stored for as long as necessary for the purposes for which it was collected or as required by legal retention obligations.

Health data is stored as long as your user account is active or until you request deletion.

6. Data Deletion

You can request the deletion of your personal data at any time.

After a deletion request or account deactivation, your personal data will be deleted within 30 days unless legal retention obligations prevent it.

Please send deletion requests to: legal@cahou.com

7. Your Rights

You have the right at any time to:

  • Access your stored data,
  • Correct inaccurate data,
  • Request deletion or restriction of processing,
  • Data portability.

To exercise your rights, please contact us at: legal@cahou.com

8. Data Security

We implement modern technical and organizational security measures to protect your data from unauthorized access, loss, or destruction. However, we cannot guarantee absolute security.

9. Minors

Our service is intended for individuals aged 18 and over. Adolescents aged 13 to 17 may only use our services under the supervision of a legal guardian.

10. International Data Transfers

We do not transfer personal data outside the European Union.

11. Changes to This Policy

This privacy policy may be updated from time to time. Changes will be published in the app and/or on our website. Please regularly check the current version.

12. Contact

If you have any questions or concerns about this privacy policy or the processing of your data, please contact us at:

CAHOU GmbH
Email: legal@cahou.com